beonbet FAQ

Everything you need to know about playing on beonbet — from signing up and making deposits to withdrawals, bonuses, and responsible gaming. Can't find your answer? Our support team is always ready to help.

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Our support team is available around the clock. Email us at support@beonbet.club and we'll get back to you fast.

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Account & Registration

Creating a beonbet account is quick and straightforward. Visit the beonbet website and click the Register button on the homepage. You'll be asked to provide your full name, date of birth, email address, mobile number, and a secure password. Once you've filled in your details, you'll need to verify your email address and complete our KYC (Know Your Customer) process by submitting a valid Philippine government-issued ID — such as a passport, driver's license, or SSS/UMID card. Remember, you must be at least 21 years old to register on beonbet.

The minimum age to register and play on beonbet is 21 years old. This is a strict requirement under Philippine gaming regulations. beonbet actively verifies the age of all users during the KYC process. Any account found to belong to a person under 21 will be immediately closed and any funds returned. We take this responsibility seriously to protect young Filipinos from the potential harms of gambling.

beonbet accepts the following Philippine government-issued IDs for KYC verification:
  • Philippine Passport
  • Driver's License (LTO)
  • SSS / UMID Card
  • PhilHealth ID
  • Voter's ID
  • PRC ID
  • National ID (PhilSys)
Please ensure your ID is valid, clearly photographed, and shows your full name and date of birth. Blurry or expired IDs will not be accepted and will delay your verification.

No. Each person is allowed only one beonbet account. Creating multiple accounts (also called "multi-accounting") is strictly prohibited under beonbet's Terms & Conditions and may result in all associated accounts being permanently closed and any winnings forfeited. If you have accidentally created a duplicate account, please contact our support team at support@beonbet.club immediately to resolve the issue.

You can update certain account details — such as your contact number, address, and communication preferences — directly from your beonbet account settings page. However, changes to your full name or date of birth require supporting documentation and must be processed by our support team. Send a request to support@beonbet.club with a copy of your updated government-issued ID and we'll handle it within 2–3 business days.
Login & Security

On the beonbet Login page, click the "Forgot Password?" link below the login form. Enter the email address associated with your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't see the email in your inbox, check your spam or junk folder. If you're still having trouble, contact our support team and we'll verify your identity and assist you manually.

Your account may be temporarily locked after several consecutive failed login attempts — this is a security measure to protect your account from unauthorized access. It can also be locked if our compliance team has flagged your account for review. Wait 15–30 minutes and try again, or contact support@beonbet.club to have your account reviewed and unlocked.

Yes. beonbet strongly recommends enabling two-factor authentication on your account for an extra layer of security. Once enabled, you'll be required to enter a one-time PIN sent to your registered mobile number each time you log in from a new device. You can activate 2FA from your Account Security settings. Keeping your account secure is a shared responsibility — never share your login credentials with anyone.
Deposits

beonbet supports the following payment methods for Filipino players:
  • GCash — instant deposits via your GCash wallet
  • PayMaya / Maya — fast and secure e-wallet transfers
  • Bank Transfer — BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
  • Debit Card — Visa and Mastercard debit cards linked to Philippine bank accounts
All transactions are processed in Philippine Peso (₱). Please note that credit card deposits for gambling are not supported in compliance with Philippine regulations.

The minimum deposit on beonbet is ₱100 for GCash and PayMaya/Maya transactions. For bank transfers, the minimum is ₱500 due to processing fees charged by banks. There is no maximum deposit limit for standard accounts, though high-value deposits may require additional verification as part of our compliance process.

GCash and PayMaya/Maya deposits are credited to your beonbet account almost instantly — usually within a few seconds to 2 minutes. Bank transfers may take longer depending on your bank's processing times, typically between 15 minutes and 2 hours during business hours. If your deposit has not appeared after 2 hours, please contact our support team with your transaction reference number and we'll investigate right away.

beonbet does not charge any fees on deposits made via GCash or PayMaya/Maya. For bank transfers, your bank may apply its own transfer fees, which are outside beonbet's control. We recommend using GCash or PayMaya for the fastest and most cost-effective deposits. Always check with your bank or e-wallet provider for their current fee schedules.
Withdrawals

To withdraw your winnings, log in to your beonbet account and navigate to the Cashier section. Select "Withdraw," choose your preferred withdrawal method (GCash, PayMaya, or bank transfer), enter the amount you wish to withdraw, and confirm the request. Make sure your account is fully verified before requesting a withdrawal — unverified accounts cannot process withdrawals. Withdrawals are sent to the same payment method used for your most recent deposit where possible.

Withdrawal processing times on beonbet are as follows:
  • GCash / PayMaya — typically processed within 1–3 business hours
  • Bank Transfer — 1–3 business days depending on your bank
Withdrawals submitted on weekends or Philippine public holidays may experience slight delays. Large withdrawal amounts may also require additional verification before processing. You'll receive an email notification once your withdrawal has been approved and sent.

The minimum withdrawal amount on beonbet is ₱200 for GCash and PayMaya/Maya. For bank transfers, the minimum withdrawal is ₱500. Please ensure your account balance meets the minimum threshold before submitting a withdrawal request. Bonus funds may have wagering requirements that must be met before they can be withdrawn — check the specific bonus terms for details.

Common reasons for a declined withdrawal include:
  • Your account KYC verification is incomplete or pending
  • Active bonus wagering requirements have not yet been met
  • The withdrawal amount is below the minimum threshold
  • Your account details do not match the payment method details
  • A compliance review is in progress on your account
If your withdrawal was declined and you're unsure why, contact our support team at support@beonbet.club with your withdrawal reference number and we'll clarify the situation promptly.
Bonuses & Promotions

beonbet offers a generous welcome bonus for new Filipino players upon their first qualifying deposit. The exact bonus amount and terms are displayed on the promotions page at the time of registration. Welcome bonuses are subject to wagering requirements — meaning you need to bet the bonus amount a specified number of times before the resulting winnings can be withdrawn. Always read the full bonus terms before claiming any offer.

Wagering requirements (also called playthrough requirements) specify how many times you must bet your bonus amount before you can withdraw any winnings derived from it. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games may contribute differently toward wagering requirements — slots typically contribute 100%, while table games may contribute less. Check the specific promotion terms for full details.

Yes. beonbet regularly runs promotions for existing players, including reload bonuses, cashback offers, free spins on selected slot games, and special event promotions tied to major Philippine sports events like PBA games, boxing matches, and UFC fight nights. Keep an eye on the promotions section of your beonbet account and opt in to email notifications so you never miss a deal.
Games & Betting

beonbet offers a wide variety of gaming options for Filipino players, including:
  • Live Casino — real-time table games with live dealers via Vivo Live
  • Slots — hundreds of slot titles from leading game providers
  • Bingo — online bingo rooms with multiple game variants
  • Sports Betting — bet on PBA, NBA, UFC, boxing, tennis, and more
  • Table Games — baccarat, blackjack, roulette, and poker variants
New games are added regularly, so there's always something fresh to explore on beonbet.

Absolutely. beonbet is fully optimized for mobile play. The platform works seamlessly on Android and iOS devices through your mobile browser — no app download required. Simply visit the beonbet website on your phone, log in, and enjoy the full gaming experience. The mobile interface is designed for smooth navigation on smaller screens, with fast load times even on standard Philippine mobile data connections.

Yes. All games on beonbet use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our live casino games are streamed in real time from professional studios with trained dealers, providing a transparent and authentic gaming experience. beonbet operates within the regulatory framework applicable to online gaming in the Philippines, and our game providers are subject to independent auditing for fairness and integrity.
Responsible Gaming

You can set daily, weekly, or monthly deposit limits directly from the Responsible Gaming section of your beonbet account settings. Limits take effect immediately when you reduce them. If you want to increase a limit, a mandatory cooling-off period applies before the increase becomes active — this gives you time to reconsider. Setting a deposit limit is one of the most effective ways to keep your gaming within a healthy budget.

Self-exclusion is a tool that allows you to voluntarily block yourself from accessing your beonbet account for a set period. You can choose a temporary cooling-off period (24 hours to 30 days) or request permanent self-exclusion. During self-exclusion, you will not be able to log in, deposit, or place bets, and beonbet will not send you any promotional communications. To activate self-exclusion, go to Account Settings > Responsible Gaming, or contact our support team. For more details, visit our Responsible Gaming page.

If you feel that gambling is negatively affecting your life or the lives of those around you, please reach out for help. beonbet supports the following resources available to Filipino players:
  • PAGCOR Responsible Gaming — the Philippine Amusement and Gaming Corporation provides player protection resources
  • National Center for Mental Health (NCMH) — offers counseling for behavioral addictions in the Philippines
  • Gamblers Anonymous Philippines — peer support groups available in Manila, Cebu, and Davao
You can also contact beonbet's responsible gaming team at support@beonbet.club. Remember: Gambling is addictive. Know when to stop.
Technical Support

If you're experiencing issues loading beonbet, try the following steps:
  • Clear your browser cache and cookies, then reload the page
  • Try a different browser (Chrome, Firefox, or Safari are recommended)
  • Check your internet connection — switch between mobile data and Wi-Fi
  • Disable any VPN or proxy services you may be using
  • Try accessing beonbet from a different device
If the issue persists, it may be a temporary maintenance window on our end. Contact support@beonbet.club with a description of the problem and a screenshot if possible.

beonbet's gaming platform is designed to handle disconnections gracefully. If a game freezes or you lose connection mid-round, the game server records the state of your session. When you reconnect and reopen the game, it should resume from where it left off. In the rare event that a disconnection results in an unresolved bet, our support team can review the game logs and resolve the issue. Please note the time and game name and contact support@beonbet.club as soon as possible.

beonbet's customer support team is available 24 hours a day, 7 days a week. You can reach us by emailing support@beonbet.club. When contacting support, please include your registered email address or username, a clear description of your issue, and any relevant screenshots or transaction reference numbers. This helps us resolve your query as quickly as possible. Our average response time is under 2 hours for email inquiries.
Didn't Find Your Answer?

Our FAQ covers the most common questions, but we know every situation is different. If your question isn't answered here, reach out to our support team at support@beonbet.club — we're available 24/7 and happy to help with anything beonbet-related.

Why Filipino Players Choose beonbet

Still on the fence? Here's a quick look at what makes beonbet the go-to gaming platform for players across Manila, Cebu, Davao, and beyond.

⚡
Instant GCash Deposits

Top up your beonbet account in seconds using GCash or PayMaya — the most popular e-wallets in the Philippines. No waiting, no hassle, just instant access to your favorite games.

🎰
Hundreds of Games

From live baccarat and slots to sports betting on PBA and UFC — beonbet has something for every type of Filipino player. New titles added every week to keep things exciting.

📱
Mobile-First Experience

beonbet is built for mobile. Play on your Android or iPhone browser without downloading anything. Smooth, fast, and responsive — even on standard Philippine mobile data.

🔒
Secure & Trusted

Your personal and financial data is protected with industry-standard encryption. beonbet's KYC and compliance processes ensure a safe environment for all registered players.

🎁
Regular Promotions

Welcome bonuses, reload offers, cashback deals, and event-based promotions tied to PBA season, boxing nights, and more. There's always a reason to come back to beonbet.

🛡️
Responsible Gaming Tools

Deposit limits, session reminders, cooling-off periods, and self -exclusion tools are all built into beonbet. We take responsible gaming seriously and put player wellbeing first.

Ready to Play on beonbet?

Join thousands of Filipino players already enjoying live casino, slots, bingo, and sports betting on beonbet. Register today and claim your welcome bonus.

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21+  For players 21 years and older residing in the Philippines only. Gambling is addictive. Know when to stop.